Refund Policy


Policy Basic Definition & Global User Applicable Range
This Refund Policy is an independent standardized after-sales transaction management policy formulated exclusively for our global vertical beauty e-commerce platform, applicable to all USD-settled commodity transaction orders, cross-border shopping paid bills, warehouse outbound orders and completed delivery orders generated by all global users on the official website, covering foundation cosmetic products, lip gloss and lip tint series goods and all daily makeup essential retail commodities on sale. This policy uniformly applies to North American core target users and all global regional consumers, implements identical refund audit standard, refund time limit, free return matching rule and fund settlement process without user region division, order amount division and commodity category differential restriction, serving as the core after-sales transaction guarantee clause of the platform’s official e-commerce operation system.
All refund and return involved service behaviors are managed, audited and executed by platform official after-sales audit department independently, without third-party merchant, logistics carrier and external agency participating in refund review work. The platform unifies return qualification judgment, returned goods inspection standard, refund application approval flow and USD fund back-end settlement mechanism, abandons complicated cross-border refund review procedures and hidden refund rejection rules of traditional cross-border beauty e-commerce, builds transparent, simple and user-friendly refund service system matching impulse consumption user shopping demands, and maintains high-quality official after-sales service image of the retail platform.
Official 60-Day Free Return Eligibility Standard
The platform launches industry-superior 60-day unified free after-sales return window for all completed delivery orders, calculating starting from the timestamp that user package displays signed and received successfully in global logistics background system uniformly. Within the 60-day valid return period, users can initiate official after-sales return application for purchased makeup commodities voluntarily for personal aesthetic mismatch, skin color shade mismatch, personal shopping preference change and other personal consumption reasons, as well as product texture dissatisfaction, cosmetic packaging damage and commodity quality objective problems, with no artificial return threshold set by the platform.
All eligible return applications under this policy enjoy platform-borne full return shipping service, users do not need to bear cross-border return logistics fee, commodity inspection service fee, international customs return clearance fee and package repackaging service fee in the whole return link, realizing real zero-cost free return service for global shoppers. The free return policy synchronizes with platform-wide 70% off commodity discount benefit and permanent free global shipping benefit, three core advantages overlap permanently without mutual restriction, users who purchase discounted beauty commodities still fully enjoy complete 60-day zero-cost return guarantee, and discounted transaction orders are not excluded from after-sales return service scope.
For returned commodity acceptance standards, the platform sets reasonable cosmetic secondary sales inspection norms fitting beauty product retail characteristics: unopened original sealed foundation and lip color goods, commodities with intact original official outer packaging, complete product accessory labels and unused cosmetic inner contents fully meet return audit requirements; for lightly opened trial products without large-area smearing, long-term use and cosmetic raw material pollution, the platform also passes return application audit preferentially, fully fitting online makeup shopping color selection uncertainty pain points of consumers, reducing user shopping trial cost and consumption worry.
Refund Application Channel & Standard Audit Process
Users can initiate refund-linked return applications through two official platform exclusive channels without extra manual docking and paper voucher submission. The first channel is self-service application in personal user order background: users select corresponding received orders in personal account order list, click after-sales return and refund entrance, select return reason and submit application with one click, the system automatically archives application data synchronously; the second channel is official customer service assisted application: users contact platform online customer service team, provide order number to trigger manual refund application docking, suitable for guest checkout users without registered account background operation authority.
After user submission of return refund application, the platform official after-sales audit team completes preliminary application information verification, order commodity matching and return qualification automatic review within 2 working days uniformly. Qualified applications will generate official unified cross-border return address automatically, the return address is fixed global official warehouse receiving address without regional random address change; for unqualified individual applications caused by overdue application, serious commodity damage and man-made product destruction, the after-sales team will feed back standard official rejection reasons in text form synchronously, with transparent audit results and traceable whole-process records.
After users send back goods via designated return channel and the platform official after-sales warehouse receives return packages, professional commodity inspection staff completes appearance inspection, cosmetic content inspection and batch commodity information matching for returned makeup goods within 3 working days uniformly. After confirming that returned goods conform to policy return standards, the system triggers formal refund settlement procedure automatically, no extra manual approval link is added to shorten overall after-sales cycle and optimize user after-sales experience.
5-10 Working Days Fixed Refund Fund Settlement Rule
The platform implements unified fixed refund time limit: after completing all returned commodity inspection and order after-sales audit work, all order refund funds will be returned to user original payment account within 5 to 10 working days officially, adopting unified USD currency settlement consistent with order payment currency, without currency exchange conversion, exchange rate loss deduction and cross-border settlement service fee deduction. The 5-10 working day refund cycle is fixed official service commitment, affected by no payment bank cross-border fund scheduling rules and platform manual operation adjustment, covering all full refund and partial refund service scenarios of beauty orders.
Full refund service applies to complete commodity return orders, orders with logistics lost packages and quality-defective cosmetic products confirmed by the platform; partial refund service supports user independent application of partial fund refund for reserved individual commodities in mixed orders without goods return, adapting to multi-piece combined makeup bundle order after-sales demands. Both refund modes follow identical 5-10 working days fund arrival time standard and unified USD settlement rule, no fund settlement priority difference is set for two service modes.
The platform background retains complete refund order records, fund transfer vouchers and commodity inspection archives permanently for all after-sales refund orders, users can check refund audit progress, fund transfer status and arrival record in personal order center in real time. For individual bank cross-border fund arrival delay feedback within the agreed time range, the official after-sales finance team can provide official fund transfer certification documents to assist users in docking payment institution inquiry, solving cross-border fund arrival consultation demands efficiently.
Special Order Refund Explanation & After-Sales Boundary Rules
Orders cancelled by users before warehouse commodity outbound fully support automatic full refund, the system cancels logistics arrangement synchronously after refund trigger, no service fee and order cancellation penalty fee are deducted; orders already outbound from official warehouse do not support direct order cancellation, users need to follow standard 60-day free return process to apply for after-sales refund after package receipt, which is unified platform cross-border e-commerce order management rule. The policy does not set hidden refund restriction for summer seasonal sale orders, platform hot-selling foundation limited stock orders and discounted lip color bundle orders, all promotional discount orders enjoy equal after-sales refund protection as conventional retail orders.
Policy Fixed Statement & User Right Reminder
All clauses of this Refund Policy are permanent fixed after-sales rules of the beauty e-commerce platform, consistent with website homepage service announcement, commodity detail page after-sales label and sidebar customer service prompt copywriting. The platform will not modify return cycle, refund time limit and free return core clauses privately, all user shopping after-sales rights are clearly defined and publicly displayed, supporting users to enjoy standardized worry-free refund service while purchasing affordable inclusive beauty makeup commodities.