Shipping Policy


Policy Overview & Policy Applicable Scope
This official Shipping Policy is formulated independently by our vertical beauty e-commerce platform, applicable to all placed orders, paid transactions, commodity outbound arrangements, cross-border logistics distribution and package delivery services generated on the entire official website of the platform, covering all registered users, guest checkout users, global individual consumer buyers and all commodity categories sold on the platform including foundation series products, lip color cosmetic goods and all daily makeup essential items. This policy is a binding official service regulation between the e-commerce platform and all terminal shopping users, uniformly executed for all global delivery regions without regional policy differentiation, regional preferential difference and user level differential treatment, and all logistics service rules, time limit standards, cost rules and package processing clauses stated in this document are fixed permanent platform rules without temporary adjustment and hidden clause modification in daily e-commerce operation.
All logistics service arrangements involved in this policy are independently scheduled, managed and supervised by the platform official supply chain and logistics operation team, cooperating with qualified global cross-border logistics carriers with complete international transportation qualification, formal customs declaration filing procedures and stable cross-border distribution capacity. The platform uniformly assumes all logistics operation supervision responsibilities, package safety management responsibilities and distribution cycle promise responsibilities, and unifies customer service docking for all logistics consultation, package tracking and abnormal order feedback problems of global users. No third-party logistics supplier has the right to modify the policy content, change user shipping service standards and adjust agreed delivery time independently, ensuring the fairness, standardization and transparency of global cross-border shipping services of the beauty e-commerce platform.
Platform-Wide Free Shipping Official Rule
Our beauty e-commerce platform implements permanent platform-wide free worldwide shipping service as core fixed sales service benefit, covering all commodities displayed and sold on the website, all global delivery countries and regions, all user order amounts, all individual consumer orders and all shopping order types. There is no minimum order value threshold for free shipping activation, no regional remote area shipping surcharge, no cross-border customs operation fee split charge, no package overweight extra logistics fee and no remote destination distribution additional service fee. All hidden logistics extra fees common in traditional cross-border beauty e-commerce are completely eliminated on our platform, and all logistics generation costs of user orders are fully borne by the e-commerce platform operation side.
This free shipping rule adapts to all summer seasonal promotional activities, daily regular sales, hot-selling commodity flash sales and platform conventional retail transactions, will not be cancelled, restricted or attached additional conditions with platform marketing rhythm adjustment. Whether users purchase single lip gloss product, single foundation commodity or multi-piece combined daily makeup essential bundles, all paid orders automatically enjoy official free global shipping service after order confirmation, users only need to pay commodity transaction amount settled by unified USD currency without any extra logistics-related expense payment, which is standardized written platform official service commitment rather than limited-time marketing activity slogan.
Official Warehouse Order Processing & Outbound Time Standard
The platform sets up centralized standardized cross-border commodity official warehouses for unified inventory storage, cosmetic product classification management, commodity safety sealing and order unified packaging. All user paid orders are uniformly distributed to official warehouse operation system automatically by platform e-commerce background system, realizing unmanned system order matching and manual inspection double verification mechanism to avoid order omission, commodity matching error and order stacking delay. The platform uniformly stipulates fixed order processing and outbound time limit for all global valid paid orders: all confirmed successfully paid orders will complete internal order sorting, commodity picking, cosmetic safety inspection, waterproof gift packaging, logistics label pasting and warehouse outbound formal delivery within 1 to 3 natural working days after payment completion.
The 1-3 working day outbound cycle excludes official platform routine maintenance days, global public statutory holidays and warehouse regular inventory audit days, working days are calculated based on international standard business operation calendar uniformly. The platform optimizes warehouse order assembly line layout aiming at the browsing and impulse consumption order placement characteristics of core beauty users, prioritizes the packaging and outbound processing of daily makeup essentials, hot sale foundation shades and best-selling lip color commodities, shortens manual waiting links of hot commodity orders, guarantees that most daily consumer orders complete warehouse outbound within the shortest time of the agreed time range, and matches fast shopping experience demands of impulse consumption customer groups.
No manual priority order payment, user freight payment and membership premium can change the fixed 1-3 working day official outbound standard, the platform implements equal order processing mechanism for all global users, maintains fair warehouse operation rules, and avoids differential order service for different consumer groups. After warehouse outbound is completed, the platform background automatically generates real-time public logistics tracking number, synchronizes tracking data to user order background page instantly, and users can check package outbound record and logistics preliminary arrangement information in personal order center at any time without manual customer application for tracking code.
Global Cross-Border Unified Delivery Cycle Standard
Our e-commerce platform unifies global cross-border logistics transit and door-to-door delivery cycle for all outbound packages, abandoning regional differentiated delivery time rules adopted by most cross-border beauty retail websites. After commodities leave official platform warehouse successfully, all user packages delivered to all global eligible consumption regions follow fixed 6 to 12 working days door-to-door delivery time standard uniformly, the time cycle covers cross-border customs unified declaration, international trunk transportation, destination regional secondary distribution and local last-mile home delivery all links completely, no extra transit time hidden cost for any national regional user.
The 6-12 working day delivery cycle is the official average stable delivery data summarized by the platform based on long-term cooperative cross-border logistics big data and year-round global distribution records, excluding force majeure factors including destination regional customs random spot inspection, extreme bad global weather, regional public traffic emergency control and logistics carrier temporary line adjustment. Under conventional normal international logistics operation environment, all cosmetic packages can stably complete home delivery within the agreed time range, and the platform marks unified delivery time reminder on website commodity detail page, sidebar service notice and order settlement page in advance to realize transparent logistics time promise.
The platform does not launch value-added paid expedited distribution service and no urgent logistics upgrade channel for all global orders, cancels differential speed distribution consumption trap, unifies flat-speed high-stability cross-border distribution for all beauty orders, simplifies user order selection items, fits simple and fast shopping preference of American target users, and matches relaxed low-decision impulse consumption shopping rhythm of website core customer groups. Meanwhile, the platform unifies logistics packaging standards for all makeup commodities, adopts leak-proof cosmetic dedicated packaging, extrusion-proof carton outer package and shade independent separation packaging for liquid lip tint and bottled foundation goods, reduce commodity damage risk in cross-border long-distance transportation process.
Package Abnormality Handling & Logistics After-Sales Rules
For packages with logistics information stagnation, transit information update delay and destination distribution abnormal feedback within the agreed delivery cycle, users can submit logistics service ticket via official platform customer service entrance independently, professional logistics after-sales team will dock with cross-border carrier within 24 hours to verify package status, track abnormal causes and feed back official processing progress to user synchronously. For packages lost in transit and severely damaged cosmetic commodities caused by logistics transportation accidents, the platform provides two official solutions including free commodity re-delivery and order fund refund for users to choose independently, without requiring users to bear logistics accident loss and package damage cost.
Policy Final Interpretation & Fixed Rule Statement
This Shipping Policy is the final official binding logistics service rule of the beauty e-commerce platform, all shipping service contents, time limits, free freight clauses and abnormality disposal standards are fixed long-term operation rules, no temporary revision for seasonal sales, summer marketing activities and platform commodity price adjustment. The platform reserves independent official interpretation right of all logistics service clauses, and all logistics service commitments are consistent with website front-end public display service copywriting, sidebar service tips and commodity page service labels, maintaining official e-commerce service standard unity.